An Indian family going on a British Airways flight has said that they were compelled to deplane in light of the fact that their three-year-old kid was crying. The claimed occurrence occurred on a London-Berlin flight (BA 8495) on July 23 when a 1984 batch officer of the Indian Engineering Services was onboard with his family. The officer has complained to aviation minister Suresh Prabhu affirming “humiliation and racial behavior” by the airline, sources reported.
British Airways Offloaded the Indian Family ‘Over 3-Year-Old Cries’
The officer, in his complaint to the minister, said that “my wife fastened the seat belt to my three-year-old baby… (Seated on a separate seat) my son felt uncomfortable and started crying. My wife managed to (comfort) him by taking him in her arms…. male crew member approached us and started shouting.. scolded my son to go to his seat…”
“…My son got terrified and started crying (inconsolably). (An)other Indian family sitting behind us offered the child some biscuits to console him. My wife again put the boy on his designated seat and fastened the seat belt even though he kept on crying…,” the letter says.
After the plane began taxiing, a similar crew member came back again and began yelling at the officer’s child saying ‘you bloody keep quiet otherwise you will be thrown out of the window’. The officer said that the same crew member called the security staff who took away their boarding passes along with those of seated behind them.
“We had to make our own arrangements for staying and travelling to Berlin the next day by paying a very hefty amount,” he said.
The airplane on its part said that it takes such incidents “extremely seriously” and has started a “full investigation” into the issue.
A British Airways spokesperson said: “We take such claims like this extremely seriously and do not tolerate discrimination of any kind. We have started a full investigation and are in direct contact with the customer.”