Many passengers were left stranded on airports over the world after Air India’s server developed a snag at an early stage Saturday morning.
Air India Services Affected By Software Problem
“The SITA server is down due to which flight operation is affected. Our technical teams are on work and soon system may be recovered. Inconvenience is deeply regretted. The system was restored at about 9 am (IST),”
an Air India representative said after the rebuilding of the aircraft’s system, which was down for more than five hours.
Flight operations were influenced over the few airplane terminals in India and abroad after the aircraft’s server SITA developed a tangle at around 3.30 toward the starting of the day. The error kept the carrier from issuing tickets to the travelers.
“The SITA system is down. Their team is working at it in Atlanta and we are at airports to try to best handle this situation. Small airports that have one or two flight can manage by doing the processes manually but at hubs with multiple flights across the world, the same can’t can’t be done,” Lohani told media earlier.
Air India’s software solution is managed by SITA, a worldwide, aircrafts IT services major, which gives its registration, boarding and baggage tracking technology.
Many travelers griped about being stranded at airplane terminals via social media.
A similer incident occurred on June 23 last year when a technical glitch in the aircraft’s check-in software delayed 25 of its flights across India.