he Telangana Board of Intermediate Education (TSBIE) on Tuesday launched an online complaint redressal gateway for understudies showing up for forthcoming board tests in the state. The requirement for a stage emerged after last year’s debacle in result announcement that prompted more than 20 intermediate students ending their very own lives.
TSBIE Launched Special Portal for Online Grievance
The TSBIE with help from the Center for Good Governance has built up the Board of Intermediate Grievances Redressal System (BIGRS), a site where understudies can register their complaints.
The site: bigrs.telangana.gov.in has gotten operational from Tuesday, declared TSBIE through a press meet. The people who wish to register their complaints can do as such with the stage using their phone number. Access to the entry will be allowed simply after approval of the phone number and identity.
The complaints registered on the portal will be directed to officials concerned who will start steps to determine the objection. Officials from the TSBIE and the workplace of Commissioner of Intermediate Education will have the option to screen grievances on the dashboard and track the status of every complaint. Clear time allotments have been given to the officials for clearing the complaints.
Aside from complaints by understudies, the BIGRS will likewise support objections from parents, general public and school management. The board is likewise intending to step up their social media presence to be progressively open, plans are also being made to set up a BIE helpdesk and a call center.
Telangana had seen a spate of student deaths following the results for the 2019 middle of the road test, the state board likeness Class 11 and 12. More than 20 students killed themselves, supposedly despondent with the marks they got.
Students had claimed that there were several errors in the provisional mark sheets, which stamped many ‘absent’ or ‘fail’ however they had cleared the tests. TSBIE was likewise blamed for printing an inappropriate subject name on the students’ mark sheets.
Student associations, parents, and opposition parties accused TSBIE and the Telangana Rashtra Samithi (TRS)- drove government, which thus nailed the fault to the IT firm Globarena that dealt with the backend information handling of results. The firm substituted Center for Good Governance (CGG) and was enlisted on a three-year agreement to deal with a seat assignment, issuing hall tickets and information handling. This year, the TSBIE has brought back CGG to create programming to deal with all test-related procedures.